Norquest College


1 month ago(12/12/2017 12:52 PM)
Job ID
# Positions
Job Type
Full Time
Job Industry
Career Level
Years of Experience

Job Description





Do you enjoy understanding your customer and market needs, identify trends, and offering training solutions that clients want? Are you skilled at developing strong customer relationships, identifying and pursuing new market development opportunities, and negotiating with service providers? If so this position may be the one for you!


The Program Officer, Centre for Intercultural Education (CIE) will provide content expertise for programs, events and industry training. You will actively build client relationships that help NorQuest achieve its revenue, impact and reputational goals. You will play an integral role in developing products and services related to the field of diversity and inclusion. In this role you will work with prospective clients and funders to expand NorQuest’s products, services, and reputation in the subjects of intercultural communication, English in the workplace and diversity and inclusion.  Administrative functions associated with this role are related to program delivery and the day-to-day functions of client management, project management, and general oversight of operations. You will work with both college faculty and contracted providers to identify costs, and negotiate fees to create or customize products that fulfill organizational training needs. The candidate must be willing to travel to meet clients and be able to work evenings and weekends when necessary.





Program and project management

  • Identify, develop projects and programs in collaboration with the Principal, and Business Development Officers
  • Analyses (quantitative and qualitative) to assess, monitor and evaluate performance of services and/or programs
  • Work with the BD management team to improve business conditions and ensure profitable performance of CIE operations
  • Assist in the development, execution and completion of applied research projects
  • Develop diversity and inclusion products and courses that can be delivered on a face to face and/or online platform
  • Exhibit proficient business acumen in business planning and administration, budgeting, and performance oversight
  • Work with the marketing team to develop marketing materials and collateral to promote CIE’s offerings


Client and stakeholder engagement


  • Establish and build positive relationships with external clients interested in intercultural education programming
  • Build positive relationships with internal staff at NorQuest
  • Conduct client follow-up with prospective individuals in conjunction and collaboration with business development officers
  • Develop customizable courses and programming that fits the needs of clients within the capital region and beyond
  • Manage relationships with prospective CIE funders and sponsors
  • Liaise with the CIE Program Advisory Council to develop programming and courses that meet the needs of regional, national and international opportunities for growth.


Program Coordination and Administration

  • Support the administration of programs, event planning, and research project dissemination
  • Help with oversight of the program administrators in support of CIE




  • A Bachelor’s Degree in a field of study related to intercultural studies, diversity or inclusion is the minimal educational requirement.
  • A Master’s Degree in a field related to the aforementioned areas of study is an asset.
  • Minimum of 3 years of direct experience inclusive of: intercultural education, business development and client engagement
  • Work experience related to intercultural competencies and business development will also be considered in conjunction with related educational credentials.
  • Experience in developing intercultural, diversity and inclusion based projects
  • Experience in developing customizable courses and programming that fits the learning needs of clients


Knowledge, Skills and Abilities:


  • Must be client-centric, focused on customer satisfaction and service
  • Must have a strong aptitude in network building and relationship building with external clients to promote business growth
  • Must have strong communication skills; both written and verbal
  • Must be proficient in conducting applied research projects, using both quantitative and qualitative methodologies



SALARY: $84,749 - $105,965 commensurate with education and experience. This position also includes immediate participation in our comprehensive pension and benefits plan.




CLOSING DATE:   Open until suitable candidate is found

TO APPLY: If you meet the requirements of this position and wish to apply please continue with this on-line process.

Note: Candidates will be contacted for an interview within 28 days.


NorQuest College helps students unlock their potential and realize their dreams. We are Challenge Positive and embrace every situation as an opportunity. As the Edmonton region’s community college, we play an integral role in Alberta’s education system. NorQuest College offers a vibrant, inclusive, diverse, and student-centred learning environment that transforms lives and strengthens communities. We are nationally recognized leaders in health, community studies, and business post-secondary career programs, as well as foundational, intercultural, and language training. We are proud to offer our employees meaningful work, competitive salaries, a comprehensive benefits program, and a commitment to a positive work/life balance. This is an exciting time to be a part of NorQuest College. Take a step forward with us. Together, we can help build and sustain a strong province for future generations.


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