Norquest College


Job Location CA-AB-Edmonton
Posted Date 1 week ago(3/13/2018 4:03 PM)
Job ID
# Positions
Job Type
Full Time
Job Industry
Career Level
Years of Experience

Job Description





Reporting to the Team Lead, Student Financial Aid, the Student Navigator will assist applicants in achieving their educational and career goals through providing support and guidance. The Navigator will provide personal care and attention to students, answering questions and offering information and options to help them make informed decisions about their academic future and career aspirations.


Student Services is the support arm of the college, providing services that promote student success. The primary goal of the Navigator team is to create a centralized academic advisory group that will continue throughout the student lifecycle, increasing student retention and completion rates.





Student Support


  • Support current NorQuest applicants and students by providing exemplary customer service through the admission process
  • Assist students in identifying and overcoming barriers to success, guiding them to support services where necessary
  • Assist with the development of individual learner plans, guiding and supporting students in career decision making and educational program planning with consideration to their occupational goals, academic levels and personal circumstances


Stakeholder Liaising (Internal and External)


  • Represent the college at various events such as conferences and career fairs
  • Liaise with external agencies and service providers (Edmonton Housing, Employability’s, etc) to access resource information for learners
  • Provide input and support for relevant NorQuest College policies, procedures and standard practices that will increase student satisfaction and completion rates
  • Collaborate with the Registrar to ensure that enrolment targets are met


Training and Student Life Operations


  • Support the Team Lead in training staff by guiding through the onboarding process and developing training plans
  • Contribute to the strategic goals of NorQuest College and Student Life by initiating and participating in various projects and activities




  • A post-secondary diploma in a related field is required; a university degree in a related field is considered a strong asset.
  • A minimum of 3-5 years of experience in student advising/student centered or a related career in post-secondary education is required



  • Excellent oral and written communication skills
  • Exceptional customer service and interpersonal skills
  • An ability to exercise judgment within established guidelines
  • A positive and professional attitude and the ability to work independently and as a team member is essential
  • Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations
  • Knowledge of PeopleSoft would be an asset


SALARY: $52,052 - $67,626 per annum commensurate with education and experience. This position includes immediate participation in our comprehensive pension and benefits plan.


NOTE: This is a one year term with a possibility of extension.




CLOSING DATE: March 23, 2018


TO APPLY: If you meet the requirements of this position and wish to apply, please continue with this online process by uploading your resume and cover letter combined as one document


NOTE: Notification of receipt will be sent only to online applicants.


NorQuest College helps students unlock their potential and realize their dreams. We are Challenge Positive and embrace every situation as an opportunity. As the Edmonton region’s community college, we play an integral role in Alberta’s education system. NorQuest College offers a vibrant, inclusive, diverse, and student-centred learning environment that transforms lives and strengthens communities. We are nationally recognized leaders in health, community studies, and business post-secondary career programs, as well as foundational, intercultural, and language training. We are proud to offer our employees meaningful work, competitive salaries, a comprehensive benefits program, and a commitment to a positive work/life balance. This is an exciting time to be a part of NorQuest College. Take a step forward with us. Together, we can help build and sustain a strong province for future generations.


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